Frequently Asked Questions - The Top 10

Here you will find answers to the 10 questions we are most frequently asked. If you still have questions, click here or simply contact us. We are happy to help!
With one person, you can have the printer assembled and print ready in 5-minutes. Check it out for yourself.
Height:The vertical axis of the wallPen is extremely flexible. The standard wallPen has an operating height of 7.8 ft (240cm). With the purchase of the optional extension kit, the wallPen can be extended in 4” (10cm) increments, to a maximum printer height of 13ft (4m). This translates to a mural up to 11.5ft (3.5m) from top to bottom.

Width: unlimited

Margins:
  • Left: 2.3” (6cm)
  • Right: 3.5” (9cm)
  • Top: 8.6” (25cm)
  • Bottom: 6.6” (17cm)

Ink is $0.50/mL. Ink is shipped in 200 mL bottles. A full ink refill (for all four colors) is $395 USD

  • One square foot of printed image uses roughly 1.5 mL of ink.

The typical per square foot cost for prints can vary between $18 – $22+/sq.ft.  

  • Set-up fees are also used to compensate for smaller prints or more complicated print locations

Given the nature of vertical printing, we find a new application almost every week. Types of customers we’ve seen success with are: 

  • Museums and Art Galleries
  • Hotels
  • Schools
  • Hospitals
  • Property Management Companies
  • Architectural Firms
  • Residential
  • Restaurants and small businesses
  • Art applications
  • Canvas prints
  • And more!!

Depending on the substrate, there are different methods of removal:  

  • On a painted surface – two coats of paint and it’s gone!
  • On glass or ceramic – a paint scraper or razor blade can be used.
  • Wood – can be painted or sanded.
  • Metal or concrete – sand or dry ice blasting technology.

To keep things fresh, ink is shipped direct out of Germany and usually arrives within 5 business days from order. We also inventory ink here in North America for next day shipping in the event of an emergency. Ink is shelf stable for 1 year.

Thanks to the UV cured ink, the wallPen® can print on nearly any substrate. We have examples on plaster, wallpaper, wood, brick, paint, stone, plastic, glass, most tiles and many more.
The wallPen was designed to minimize downtime. Maintenance requirements for the wallPen is roughly 30-60 minutes per month. All maintenance items are covered in training.
The ink is UV resistant, maintaining colour fastness for 2+ years outdoor and 12+ years indoor. For extreme environments, a clear coat can be applied to improve resilience. Thanks to the UV cured ink, images are also instantly scratch and abrasion resistant upon printing.

Other common questions

  • Commercial aspects
  • Technical matters
  • Printing process matters
  • Repair & Service
Here you will find answers to the 10 questions we are most frequently asked. If you still have questions, click here or simply contact us. We are happy to help!
The wallPen costs 44,000 euros* ex works plus taxes and transport. Included in this price are:  
  • the actual device
  • two days training and certification for 2 persons at the factory in Wissen (Germany) or alternatively as individual online web training
  • Limited offer: one set 4 X 200 ml / per month exclusive wallPen® UV ink for 24 months included. * Efficient up to 100 m² (details about offer and efficiency on request.
  • 10″ tablet for easy application
  • Our own developed wallPen image processor (RIP software)
  • Sturdy 6-piece carrying case system
  • 12 months warranty and maintenance (optionally extendable)
  • Access to marketing platform
  • Many tips and help for a successful start in this new, innovative and profitable market
You drive to the customer in your car and carry the six handy transport bags of the wallPen to the place where you want to print. There you assemble the components within just 5 minutes, align the wallPen to the wall, load the image to be printed and start the printing process.

See for yourself….

Yes, absolutely. You are welcome to visit our development and production. We are located just 60 minutes east of Cologne or 90 minutes northwest of Frankfurt. Ask us for an appointment!

Printing height: The vertical axis is extremely flexible as it can be extended in 10 cm increments. The lowest ceiling height for using the wallPen is 1.7 m (5 ft 6″ ). After that, the axis can optionally be extended up to 4 m (13 ft) print height in 10 cm (4 in) increments.


Print width: unlimited


Due to the limitations of inkjet technology, there are margins in corners to adjacent walls, floor and ceiling. These are 6 cm (2.3″) on the left, 10 cm (3.3″) on the right, 25 cm (9.8″) on the top, and 25 cm (9.8″) on the bottom.

You can print virtually any graphic, sketch, image, logo or text!

So AI, EPS, TIF, PNG, JPG, BMP files are generally no problem! With a graphics software such as “Photoshop”, “Gimp” or “Affinity Photo”, your motifs can be quickly and very easily prepared for printing under Windows or MacOS.

Even very small texts and colored logos next to and on doors and in hallways are possible. So the device is also an ideal signage solution for companies, schools or in hospitals, hotels, museums and many other facilities.

Even paper artwork is perfectly printable! With a simple flatbed scanner, we have already achieved fantastic results by scanning at the highest resolution. Processing and printing old originals, maps, drawings, postcards, sketches, photos or paintings work perfectly and the results are absolutely impressive. So it’s just a few clicks from any paper artwork to oversized artwork on wall!

Unfortunately it is not possible to rent the wallPen®.

Yes, there is a leveling system in the rear axis that compensates for surface unevenness in the floor. In addition, laser sensors are installed that detect wall unevenness of up to 10cm (3.3″) in real time. The print head thus moves continuously and automatically back and forth depending on the wall surface.

We use a very resistant, plastic-like UV ink that hardens immediately under the integrated UV curing lamps and can be used on almost all substrates. Thus, plaster, wallpaper, wood, brick, latex paints, stone, clinker, plastic, metal, glass, most tiles and many other materials can be printed without any problems.

Even natural stone, clinker or rough plaster can be printed without problems up to a contour depth of approx. 10 mm.

The speed is – depending on the selected quality and resolution – between about 2 and almost 16 sqm per hour.
Of course! On glass with a ceramic hob scraper or razor blade. Otherwise, a print can always be painted over in two or three layers. Only on wood must be sanded or – as with metal or concrete – sandblasting or glass bead blasting.

Locations

Asheville, NC
wallPen USA Headquarters
Toronto, Ontario, CA

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